Frequently asked questions

Typical turnaround is 24–72 hours once you approve the quote. Exchange units usually ship within 1–2 business days of receiving your unit.

It depends on the unit and the failure. The evaluation is free, you receive a written quote before any work begins, and a repair usually costs a fraction of a new unit.

Yes. We inspect the unit, power it up and test it to find the root cause, then send our findings with a written quote. No work starts without your approval.

We tell you before any repair work is done and offer the next best option: an exchange unit, a refurbished replacement or a sourced part.

Every unit is run under power on our own test jigs. Drives are tested with a motor, motors are tested under drive control, encoder alignment is checked, and a test report ships with the unit.

Yes. We repair discontinued servo drives, servo motors, CNC controls and power supplies at component level, so proven machines keep running after the manufacturer stops support.

We specialise in Siemens, Rexroth Indramat, Allen-Bradley, Fanuc and Yaskawa, and repair equipment from 1,000+ brands, including Mitsubishi, Kollmorgen, Schneider Electric, Omron and ABB.

Yes. We repair encoders and resolvers and align the encoder to the motor's commutation, then run the motor under drive control to confirm it. A wrong alignment can make a motor fault or run rough even when everything else is fine.

The full part number from the nameplate, the fault code if there is one, and a short note on what happened before it failed. It helps us find the root cause faster.

Yes. Call or email us, or tell us your line is down when you request the repair. Rush handling is available for an extra fee, and we confirm the price and lead time with you before we start.

New is factory-new, in original packaging where available. Surplus is unused or lightly used stock, inspected before listing. Refurbished is repaired and refreshed by our technicians, then tested. Exchange is a tested replacement unit at a lower price: you buy it, ship us your unit, and we ship the replacement once yours arrives.

Yes. Send us the part number and our team sources it from our stock and from 1,000+ brands and surplus suppliers, including discontinued parts.

Enter the part number in the part search or request a quote. We reply with price, condition and lead time.

We match the full part number and the hardware and firmware revision, and confirm compatibility with you before shipping.

Yes. You can make an offer on surplus stock, and spares or multi-unit orders are quoted on request.

Yes. Request a custom cable with the drive and motor model numbers and the length you need. We confirm the connectors and pinout and send you a quote.

Yes. Send us your list of spare drives, motors, PLCs, HMIs or CNC parts on our Sell Your Surplus page. We reply with an offer, with no obligation, and can arrange the pickup.

Type the part number in the part search or the Part Number Checker. It shows whether we stock it, offer it as an exchange or can repair your own unit.

Request a repair, then ship it to us with any carrier or request a pickup from your facility with FedEx, Purolator, UPS or DHL. Include the full part number and a short description of the fault.

Yes. We repair and supply parts for manufacturers across Canada and the United States from our repair centre in Mississauga, Ontario.

Yes. We ship industrial automation parts worldwide by air, including to Mexico, Europe, Japan, South Korea and the rest of Asia. Customers outside Canada and the USA request a quote on our International Orders page, or by phone or email, because shipping charges vary by country. The customer pays all duties, import taxes and brokerage fees. Repairs are available for customers in Canada and the USA.

Every repair comes with a 12-month warranty and a test report showing how the unit was tested before it left our bench.

Buy an exchange unit on the part page or ask us for one. Ship us your failed unit and we ship a tested replacement, usually within 1–2 business days of receiving it (some units take 5–10 business days). Need it before you send yours? Contact us and we explain the options and pricing. The final price is confirmed when we check your unit and may be higher depending on its condition.

Yes. Our technicians provide on-site service calls across Canada and the United States.

Yes. Phone support is available 24/7 for line-down emergencies.

Yes. Bring it to our repair centre in Mississauga, Ontario during business hours. No appointment is needed. You can also call us or request a repair online first if you want us to expect it.

No. Every repair is done at our one repair centre in Mississauga, Ontario. We serve all of Canada and the USA with pickups, ship-in and on-site service.

Yes. We arrange pickups from plants across the USA and help you with the waybill and the customs paperwork. For the return shipment we need your business EIN or your customs broker.

All prices on our website are in US dollars (USD). Shipping, taxes and duties are confirmed with your order.

Press Buy Now on a refurbished or exchange unit to add it to your cart, then check out with your shipping details. We confirm stock, shipping and your invoice by email before you pay.

Not yet. We send payment details with your invoice once your order is confirmed.

On refurbished units you can type the price you want to pay per unit. We review every offer and reply to accept, counter or decline. No payment is taken with an offer.

Usually within 1–2 business days. Some units take 5–10 business days to test, prepare or bring in from our warehouse. We confirm the ship date with your order. Need it sooner? Call or email us: rush handling is available for an extra fee.

Prices and lead times for new parts change often, so we confirm them for you. Send the part number and we reply with price and availability.

No. You can ship units to us with any carrier, or request a pickup. The shipping cost is added to your invoice or billed to your own carrier account.

FedEx, Purolator, UPS and DHL. You can also give us your own carrier account number at checkout or on a pickup request.

Parts ship from Canada, so US customs needs your company's business EIN (IRS number). You enter it at checkout, and it is used only on the customs paperwork for that shipment.

For shipments between Canada and the USA, duties, taxes and brokerage fees are paid by the receiver unless we agree otherwise.

Use an anti-static bag, at least 5 cm (2 in) of padding on every side and a strong box. Our How to Ship Us a Unit guide has the full checklist.

Repairs, refurbished parts and exchange units are all covered for 12 months from the date we ship them.

Failures caused by incorrect installation, misuse, power surges, water or contamination, faults elsewhere in the machine, or opening of the unit by anyone else. Lost parameters and programs are not covered, so keep a backup.

Yes, within 14 days of delivery if it is unused and in its original condition and packaging, less a 15% restocking fee. Contact us first for a return authorization.

Repairs, exchange units, custom cables and special-order or sourced parts cannot be returned unless they are faulty.

Industrial automation parts: servo drives and motors, VFDs, PLCs and I/O, HMIs, CNC controls, encoders and power supplies, new or used, current or obsolete. Send the list and we tell you what we can take.

Often, yes. Obsolete parts can be exactly what another plant needs to keep a line running. Tell us the condition and we price it fairly.

By the part, its condition, how many you have and current demand. Add an asking price if you have one; if not, we make an offer.

We tell you in our offer. For accepted lots we can arrange the pickup and send you the waybill.

No. Sending a list costs nothing and there is no obligation.

A free library of more than 2,000 servo drive, spindle, AC drive and power supply fault codes from Siemens, Fanuc, Rexroth Indramat, Yaskawa and Allen-Bradley, each explained in plain English with likely causes and safe checks.

Enter what an hour of downtime costs you and how long each option takes. It compares a new part, a repair and an exchange unit, and you can download the result as a PDF.

Answer five quick questions about your unit and your line. It suggests whether a repair, an exchange or a replacement makes the most sense, and explains why.

Yes. All tools and guides are free to use, with no sign-up.